Your 24-hour money-back promise
Buy with confidence. If the course is not the right fit, request a full refund, including applicable tax, within 24 hours of successful payment. No reason required.
A simple request is all it takes
Email info@aptnexa.com from the address used for your purchase and include your order reference. Just let us know you would like a refund. You do not need to explain why. Cannot find the reference? Contact us and we will help locate your purchase. Please do not send passwords or full payment details.
Time to explore your course
Your 24-hour window begins when your payment succeeds. You can open lessons and explore the course during that time; starting a lesson does not cancel your refund option. Your request simply needs to reach info@aptnexa.com within 24 hours. We use the time your email arrives, so you do not need to wait for a reply before the window closes.
Your full purchase amount back
A refund within this window includes the amount paid and applicable tax, with no AptNexa administration fee. We return it through your original payment method. If that method cannot receive the refund, we will contact you to arrange an appropriate alternative.
We will keep you informed
After verifying your purchase, we will email you to confirm the refund and process it promptly. Once issued, the time it takes to appear in your account depends on your bank or payment provider. The 24-hour window is the time to request your refund, rather than a bank processing time.
After your refund
Access from the refunded purchase ends when the refund is processed. Any separate, valid purchase stays in place. Protected course materials remain for personal, in-course use and cannot be copied or redistributed.
Still need a hand?
Contact info@aptnexa.com if you have trouble accessing your course, notice a duplicate charge, or need help with a payment. We are here to help with these issues even after the 24-hour refund window.